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Filed under: General Online Business • Other Gurus • Podcasts • Reviews
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This is good advise. I always make sure that there is a department I can call when buying an item or service over the Internet.
I recently had to deal with an insurance company to collect on a life insurance policy. I had to threaten to go to the State Insurance Commission before I even got any inkling of a response. Which I did do.
I learned my lesson quick and started writing down who I talked to, what was said and the date.
A copy of my report went to the corporate office, and the employees involved.
Now if this error is not coming from the top down it can be fixed internally. But my suspicion is that it that there is problems perpetuating from the top.
So my suggestion is to make sure that 1shoppingcart and any other company knows what is happening in customer service. Most companies want to make things right.
Sheila