Last week I signed up for a second autoresponder account over at 1ShoppingCart.com (my main autoresponder is hosted at Aweber). I had a shopping cart set up through them about a year ago, but have since changed how I take credit cards and canceled the service. So, when I needed a second autoresponder, they were my first stop.
I needed the new autoresponder for a new list building method that I’m testing out and I wanted to keep the test separate from my other lists. I’ll tell you all about the list building test that I’m doing when my testing is complete… in about three weeks.
To make a long story short, I ended up having to close the 1ShoppingCart autoresponder because it wasn’t compatible with the test… through no fault on the 1ShoppingCart side.
In order to close the account, I had to actually call them on the phone and cancel. I’m normally not crazy about having to call to cancel because I like to do everything online. It’s usually much faster and less frustrating.
Well, the customer service people at 1ShoppingCart really surprised me!
They were courteous, professional, and very friendly. In fact, I’d have to say that it was a downright pleasure to speak to them!
With good customer service at such a premium in so many businesses, I thought it was worth mentioning a pleasant encounter with 1ShoppingCart.
Newsletters and ezines are a fantastic way to follow up with your target audience and keep your business on the tip of their tongue… so to speak.
I know it’s a bit late, but after two days of no internet access due to storms and power outages I’ve finally been able to post the September edition of Answers eMagazine.
